The questions we get asked most, answered plainly . Anything not covered here can go through the contact page.

What payment methods do you take?

Two options: UPI, or cash to the courier on delivery. Nothing else is offered.

When can I reach you?

Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST Write to [email protected] or call +91 8048738107.

Can I exchange for a different size or colour?

We do not offer a direct exchange. Return for a refund and order the one you want.

Is there a showroom?

There is no shopfront. We sell online only, and the published address handles post rather than customers.

Do the planters come with plants?

No — pots are supplied empty unless a listing explicitly includes something else. Anything growing in a product photograph is there for scale.

When do I get my refund?

Once we have it back and have checked it, 7 business days. Cancellations before dispatch take 5 to 7 working days.

How much is delivery?

Orders from ₹999 upward ship free. Smaller ones carry a flat ₹49.

My parcel was damaged — what do I do?

Tell us inside 48 hours and attach the unboxing footage. We cover the replacement or refund and the return leg.

Whose products are these?

Our catalogue is bought in and sold under the Olaris Courtyard name — no manufacturer authorises or endorses us.

Do you charge GST? Can I get a GST invoice?

No GST is charged — we are not GST registered — and the paperwork is a plain sale invoice.

Do you deliver everywhere in India?

India only, and nearly all of it. Where a pin code is unreachable we refund in full.